For artists · Course support
Let’s get you back to your course.
Help with logging in, finding your purchases and getting lessons to play.
Looking for your course?
Your courses and PDFs are in my Teachable school. Use the button below to log in.
Save the course login page in your favourites so it’s easy to find next time.
Start with these three checks
- Use the email address shown on your purchase receipt. Check for typing mistakes.
- Open my Teachable school using this login button.
- If you’ve forgotten your password, choose “Forgot password?” on that screen.
What’s getting in the way?
Choose the question that matches what you’re seeing.
I’ve logged in, but my course is missing
Check that the account email matches your receipt. A different address—or a typo at checkout—can leave your purchase under another account.
If it still isn’t there, email me your receipt and purchase email so I can check your enrolment. You don’t need to buy the course again.
My email or password isn’t recognised
Check for typing mistakes, then try resetting your password from my school’s login screen. If you originally used a connected Teachable or Google account, use that same method if it’s offered.
If you no longer have access to your purchase email, contact me so I can help check the account.
The password-reset email hasn’t arrived
Check Spam, Junk, Promotions and All Mail, and make sure you entered your purchase email correctly. The message may take a few minutes.
If the reset link has expired, request a new email. Follow Teachable’s password recovery guide if it still won’t work.
I’m being asked for an emailed login code
Teachable may offer a one-time code. Check your Spam or Junk folder if it doesn’t arrive.
If you already have a password, try logging in with your password instead. You’ll need to set a password first if you’ve never created one.
Do I need the Teachable app?
No—you can use my school in your web browser. If the app is causing problems, try the course login button at the top of this page in your browser.
The video won’t play or the page isn’t loading
Refresh the page and check your internet connection. Then try an updated browser or another device.
A browser extension may be interfering. Try a private window, or temporarily pause the extension for the school and test again. If the problem continues, send me the lesson name and a screenshot of the error.
My payment won’t go through
Check your card details and complete any verification your bank requests. If payment is declined, try another available payment method or contact your bank.
If you’re unsure whether payment succeeded, check for a receipt before trying again. Email me if you need help checking your purchase.
I have more than one Teachable account
Start by opening my school directly and using the email on your receipt. You may have school accounts under different addresses.
If you need help connecting accounts, see Teachable’s account guide. For a missing purchase from my school, contact me so I can check your enrolment first.
Still having trouble?
Let me help you find it.
Email courses@kasiaclarke.com with the details alongside. This helps me investigate without another round of questions.
Please include:
- The course or PDF name.
- The email address used to buy it.
- Your receipt or approximate purchase date.
- What happens when you try, with a screenshot of any error.
- Your device, browser and the steps you’ve already tried.
Please don’t send your password or login code.